大龙：你好，我在你们店买的东西有问题。
售后：您好！
您有两个订单，请问您哪个订单有问题呢？
大龙：两个都有问题。
衣服太大，鞋子太小。
售后：我们是七天无理由退换货的。
您想退货还是换货呢？
大龙：换货怎么换？
要几天？
售后：您买了运费险吗？
大龙：我买了。
售后：您已经买了运费险，那就不需要付运费。
您先选择退货，再把要退的东西寄回来给我们，邮费选择“到付”就行了。
我们收到货以后，就会给您发新的，时间一般一周左右。
大龙：我可以先退了再买吗？
售后：可以。
那您选择退货吧！
七天之内把东西寄回来，如果不影响二次销售的话，我们就给您退款。
大龙：我先选择退货，再把东西寄回去，然后重新下单，就行了？
售后：是的。
大龙：我不需要付运费？
售后：是的。
大龙：好的，谢谢。
售后：不客气。
Hover a word for its pinyin & meaning; click to pin it.
narration saved locally, offline — from https://download.mandarinbean.com/audio?source=aHR0cHM6Ly90cmFmZmljLmxpYnN5bi5jb20vc2VjdXJlL2xlYXJuY2hpbmVzZS80MTU5Lm1wMw&filename=Online-shopping-returns.mp3&signature=93869eae858b12c99de3cf4ecbd40d26bdcf962d8b2f514c748b842645119e1f
| Chinese | Pinyin | English |
|---|---|---|
| 大龙 | Dà lóng | a name |
| 你好 | nǐ hǎo | hello; hi |
| 我 | wǒ | I; me; my |
| 在 | zài | (of sb or sth) to be (located) at |
| 你们 | nǐ men | you (plural) |
| 店 | diàn | (bound form) shop; store |
| 买 | mǎi | to buy / to purchase |
| 的 | de | possessive particle (of; 's) / modifying particle (used after an attribute to modify a noun or to form a nominal expression) |
| 东西 | dōng xi | thing / stuff / person |
| 有 | yǒu | to have; there is |
| 问题 | wèn tí | question / problem / issue / topic |
| 售后 | shòu hòu | after-sales; after-sale service |
| 您好 | nín hǎo | hello (polite) |
| 您 | nín | you (courteous, as opposed to informal 你[ni3]) |
| 两 | liǎng | two / both / some / a few |
| 个 | gè | classifier for people or objects in general |
| 订单 | dìng dān | (purchase) order |
| 请问 | qǐng wèn | Excuse me, may I ask...? |
| 哪 | nǎ | which |
| 呢 | ne | (sentence-final particle) used in questions to link back to prior discourse or context ("what about...?", "and...?") |
| 都 | dōu | all; both; entirely |
| 衣服 | yī fu | clothes |
| 太 | tài | too (much) / very / extremely |
| 大 | dà | big; large; great / older (than another person) / eldest |
| 鞋子 | xié zi | shoe |
| 小 | xiǎo | small / tiny / few |
| 我们 | wǒ men | we; us; ourselves; our |
| 是 | shì | to be (followed by substantives only) |
| 七 | qī | seven / 7 |
| 天 | tiān | day |
| 无 | wú | un- / -less |
| 理由 | lǐ yóu | reason / grounds / justification |
| 退 | tuì | to retreat; to withdraw / to reject; to return (sth) / to decline |
| 换 | huàn | to exchange / to change / to substitute / to switch / to convert (currency) |
| 货 | huò | goods / money / commodity |
| 想 | xiǎng | to desire; to want (to) |
| 还是 | hái shi | or |
| 怎么 | zěn me | how? / what? / why? |
| 要 | yào | to want; to need; to ask for |
| 几 | jǐ | how much / how many |
| 了 | le | (completed action marker) / (modal particle indicating change of state, situation now) |
| 运费 | yùn fèi | freight fee |
| 险 | xiǎn | danger |
| 吗 | ma | (question particle for "yes-no" questions) |
| 已经 | yǐ jīng | already |
| 那 | nà | then (in that case) |
| 就 | jiù | in that case; then |
| 不 | bù | no; not so |
| 需要 | xū yào | to need; to want; to demand; to require |
| 付 | fù | to pay / to hand over to |
| 先 | xiān | beforehand; first; earlier / at first; originally / for the time being; for now |
| 选择 | xuǎn zé | to select; to pick |
| 再 | zài | then (after sth, and not until then) |
| 把 | bǎ | (used to put the object before the verb: 把[ba3] + {noun} + {verb}) |
| 寄 | jì | to entrust; to place in sb's care / (bound form) to depend on; to attach oneself to; to reside temporarily / to send by post; to mail |
| 回 | huí | to go back / to turn around / to answer / to return |
| 来 | lái | hither (directional complement for motion toward the speaker) |
| 给 | gěi | to / for / for the benefit of / to do sth (for sb) |
| 邮 | yóu | post (office) / mail |
| 费 | fèi | fee / expenses |
| 到 | dào | to reach; to arrive / to (a place); until (a time); up to (a point) / (verb complement indicating arriving at a place or reaching a point) |
| 行 | xíng | capable; competent / all right; OK!; will do |
| 收到 | shōu dào | to receive |
| 以后 | yǐ hòu | after / later / afterwards / following / later on / in the future |
| 会 | huì | to be likely to; to be sure to |
| 发 | fā | to send out / to show (one's feeling) / to issue / to develop / to make a bundle of money |
| 新 | xīn | new; newly |
| 时间 | shí jiān | time |
| 一般 | yī bān | generally / in general |
| 一 | yī | one / single / a (article) |
| 周 | zhōu | week |
| 左右 | zuǒ yòu | approximately |
| 可以 | kě yǐ | can / may / possible / able to |
| 吧 | ba | (modal particle indicating suggestion or surmise) / ...right? / ...OK? / ...I presume. |
| 之 | zhī | (possessive particle, literary equivalent of 的[de5]) |
| 内 | nèi | within |
| 如果 | rú guǒ | if; in case; in the event that |
| 影响 | yǐng xiǎng | to influence / to affect / to disturb |
| 二 | èr | two / 2 |
| 次 | cì | classifier for enumerated events: time |
| 销售 | xiāo shòu | sales (representative, agreement etc) |
| 的话 | de huà | if (coming after a conditional clause) |
| 款 | kuǎn | funds |
| 去 | qù | (after a verb of motion) movement away from the speaker; (after certain verbs) detachment or separation |
| 然后 | rán hòu | then; after that; afterwards |
| 重新 | chóng xīn | again; once more; re- |
| 下单 | xià dān | to place an order; to order |
| 是的 | shì de | yes, that's right |
| 好的 | hǎo de | okay; all right; got it |
| 谢谢 | xiè xie | thanks / thank you |
| 不客气 | bù kè qi | you're welcome / don't mention it |