A：我的手机才用一个星期，就坏了。
我要退货！
B：真抱歉，给您带来不便。
但是，如果您要退换货，您必须先给我看看小票和发票，您带了吗？
A：是这两张吗？
B：是的。
别担心，我们的产品一般不会出很大的毛病。
我们可以帮您修理。
A：不用了。
我对这个手机感到很不满意。
我要买其他公司的手机。
Hover a word for its pinyin & meaning; click to pin it.
narration saved locally, offline — from https://download.mandarinbean.com/audio?source=aHR0cHM6Ly90cmFmZmljLmxpYnN5bi5jb20vbGVhcm5jaGluZXNlL0FmdGVyLXNhbGVfU2VydmljZV8tXzMwMjEubXAz&filename=After-sale-Service.mp3&signature=064589d0eff223db4a815506971af41b0649a203db87202030c26796ea1365c5
| Chinese | Pinyin | English |
|---|---|---|
| 我的 | wǒ de | my; mine |
| 手机 | shǒu jī | cell phone; mobile phone |
| 才 | cái | (before an expression of quantity) only |
| 用 | yòng | to use; to make use of; to employ / (coverb) with; using |
| 一 | yī | one / single / a (article) |
| 个 | gè | classifier for people or objects in general |
| 星期 | xīng qī | week |
| 就 | jiù | as soon as; immediately after |
| 坏 | huài | bad / spoiled / broken |
| 了 | le | (completed action marker) / (modal particle indicating change of state, situation now) |
| 我 | wǒ | I; me; my |
| 要 | yào | to want; to need; to ask for |
| 退 | tuì | to retreat; to withdraw / to reject; to return (sth) / to decline |
| 货 | huò | goods / money / commodity |
| 真 | zhēn | really / truly / indeed |
| 抱歉 | bào qiàn | sorry! |
| 给 | gěi | to / for / for the benefit of / to do sth (for sb) |
| 您 | nín | you (courteous, as opposed to informal 你[ni3]) |
| 带来 | dài lái | to bring / (fig.) to bring about; to produce |
| 不 | bù | no; not so |
| 便 | biàn | suitable / convenient / opportune |
| 但是 | dàn shì | but; however |
| 如果 | rú guǒ | if; in case; in the event that |
| 换 | huàn | to exchange / to change / to substitute / to switch / to convert (currency) |
| 必须 | bì xū | to have to / must / compulsory / necessarily |
| 先 | xiān | beforehand; first; earlier / at first; originally / for the time being; for now |
| 看看 | kàn kan | to take a look at / to examine / to survey |
| 小票 | xiǎo piào | receipt / banknote of small denomination |
| 和 | hé | and; together with |
| 发票 | fā piào | invoice; receipt; bill |
| 带 | dài | to wear / to carry / to take along / to bear / to bring |
| 吗 | ma | (question particle for "yes-no" questions) |
| 是 | shì | to be (followed by substantives only) |
| 这 | zhè | this; these |
| 两 | liǎng | two / both / some / a few |
| 张 | zhāng | classifier for flat objects, sheet / classifier for votes |
| 是的 | shì de | yes, that's right |
| 别 | bié | don't ...! / (noun suffix) category |
| 担心 | dān xīn | to worry / to be anxious |
| 我们的 | woměn de | our; belonging to us |
| 产品 | chǎn pǐn | goods / merchandise / product |
| 一般 | yī bān | generally / in general |
| 会 | huì | to be likely to; to be sure to |
| 出 | chū | to go out; to come out / to arise; to occur / to produce; to yield / to go beyond; to exceed |
| 很 | hěn | very; quite |
| 大 | dà | big; large; great / older (than another person) / eldest |
| 的 | de | possessive particle (of; 's) / modifying particle (used after an attribute to modify a noun or to form a nominal expression) |
| 毛病 | máo bìng | fault / defect / shortcomings / ailment |
| 我们 | wǒ men | we; us; ourselves; our |
| 可以 | kě yǐ | can / may / possible / able to |
| 帮 | bāng | to help / to assist / to support / for sb (i.e. as a help) |
| 修理 | xiū lǐ | to repair / to fix / to prune / to trim / (coll.) to sort sb out / to fix sb |
| 不用 | bù yòng | need not |
| 对 | duì | towards; at; for / concerning; regarding |
| 感到 | gǎn dào | to feel; to sense; to perceive |
| 满意 | mǎn yì | satisfied / pleased / to one's satisfaction |
| 买 | mǎi | to buy / to purchase |
| 其他 | qí tā | other / (sth or sb) else / the rest |
| 公司 | gōng sī | company; firm; corporation |